Refund Policy

Refund Policy

Last Updated: 20/02/2025

At Calmiify, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy, we offer a 30-day money-back guarantee to ensure a risk-free shopping experience.

1. 30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a refund within 30 days of delivery. To be eligible for a refund:

  • The product must be in its original condition, unused, and in its original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

2. How to Request a Refund

To start a return, please contact our support team at support@calmiify.com with the following details:

  • Your order number
  • Reason for the return
  • Photos of the product (if applicable)

Our team will review your request and provide return instructions.

3. Refund Process

  • Once we receive and inspect your return, we will notify you via email.
  • If approved, your refund will be processed within 5-10 business days to your original payment method.
  • If your refund is rejected (due to not meeting the conditions), we will notify you.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@calmiify.com with photos of the issue. We will arrange a replacement or full refund at no additional cost.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please check with your bank or payment provider. If the issue persists, contact us at support@calmiify.com for assistance.

6. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Gift cards
  • Items purchased on final sale or clearance
  • Used or damaged products due to customer misuse

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Please review this page periodically for changes.

For any further questions, reach out to us at support@calmiify.com.